The uniqueness of the utility servicesas well as the requirements of the service providers place special demands onthe customer contact and billing systems (CCBS, OSS). The Operation and Billing system named Hiper Util^TM was developed takingthese demands into consideration as well as the several decades of experiencegained in the telecommunication industry which has been accumulated at ourcompany. The basic design concept behind the Hiper Util^TM system was to createan integrated business management informatics tool for utility serviceproviders. When designing the system the large number of customers which is acharacteristic of service providers, customer management, process management,billing, controlling, and providing support for other areas was considered.

Modules of the hIPer Util^TM system

• System module
• CRM module
• Consumption measurement  module
• Billing module
• Banking account and revenue assurance module
• Meter registration module
• Workflow module

Further default features of hIPer Util^TMsystem

• Multi level authority management
• Multilingual
• Multi currency handling
• Workflow management
• Integrated graphic user interface
• Registry of meters and customers